Unequal® FAQs

1. How can I order Unequal® Technologies products?
You can place orders through our online shopping cart on this site, or call: 1-610-444-2808 to place an order.

2. Who do I call for questions about my order?
Customer service is available Monday through Friday from 9:00am to 5:00pm, Pacific Time. For any questions about your order, please call Unequal® customer service number at 1-610-444-2808. Please wait 24 hours for Customer Service to have an accurate record of your order.

3. Do you accept check and/or money orders?
Yes, we accept both checks and money orders. We also accept electronic checks. Please call 1-610-444-2808 to place your order.

4. What is the warranty with the Unequal® Insoles?
Unequal® Insoles come with a 30-day unconditional money-back guarantee, less shipping and handling. We invite you to try them risk-free. If you don't agree that Unequal® Insoles are the best, simply return them for a refund.

5. What is the 60 day Replacement Guarantee?
Unequal® Insoles come with a 60 day Replacement Guarantee. If they wear out, give out or flatten out, simply return them for a FREE replacement pair. You pay only shipping and handling. See package for complete details.

6. How can I get free shipping on a pair of Unequal® Insoles?
When you buy two pairs of Insoles, and pay for shipping on two pairs you get the third pair absolutely FREE.

7. Why are Unequal ® Insoles better?
Unequal® Insoles are doctor invented, laboratory tested and athlete approved! BLOCKS the SHOCK - up to 80% of the Harmful impact shock which causes aches and pains in your feet, legs, and back. Insoles feature an integrated arch for maximum support, an anti-fungus and anti-bacterial treatment to prevent odor, air cooled comfort system to keep your feet dry, and variable thickness for greater shock absorption. Unequal® comes to you custom-fitted to your shoe size, so there is no need for you to hassle with measuring and cutting them like cheap inserts.

8. What shoes will the Unequal® Insoles fit in?
Unequal® Insoles are designed to fit most types of work shoes, casual shoes, and sneakers. They may not fit certain types of dress shoes like men's wingtips or women's high heels, or shoes which require corrective orthotics. To maximize the benefits of Unequal®, doctors recommend that you use Insoles in your shoes for work, sports, shopping, leisure and life. So put Insoles in your sneakers, work boots, casual shoes, even roller blades and ski boots.

9. My Unequal® Insoles are slightly to big for my shoes?
Unequal® Insoles are custom fitted to standard US sizes. In most cases, the Insoles will slip easily into your shoes. However, some shoe manufacturers vary their designs from US standards, which may require you to slightly trim the Insoles for a more comfortable fit and feel.

10. How do I trim my Unequal® Insoles?
Remember, trimming is only required in a few shoes as Unequal® Insoles are custom fitted to US standards. If you do require trimming, follow these instructions.

STEP 1: Place your left insole that you removed from your shoe on top of the left Insole, with its yellow side facing up. Make sure the two heels are aligned. Use a pen to trace an outline of your old insole onto the left Insole.

STEP 2: Use sharp scissors to carefully trim along the pen line. Repeat these steps for the right Insole. Only trim in the toe area. Do not trim the arch or heel area.

11. What should I do if my shoes are too tight with the Unequal® Insoles in?
You need to remove the old pair of insoles that were in your shoe previously.

12. My old insoles won't come out of my shoes. What should I do?
Your old insoles may be glued to your shoe. Just pry up from a corner and carefully remove the old insole.

Unequal® Golf Grip FAQ's:
13. How do I install my Golf Grips?
Unequal® Golf Grips install the same as standard golf grips. If you are unsure of how to install standard golf grips, then please consult your local golf shop for professional installation.

Unequal® Sports & Tool Grip FAQ's:
14. Do I install the new grip over top of my existing grip or remove the old grip first?
You may use Unequal® Sports & Tool Grip either way. You can remove the old grip and then install the Unequal® Sports & Tool Grip. You may also install the Sports & Tool Grip over top of the existing grip, but please note that this will increase the overall size of the handle.